Effective date: 17 June 2024
This Privacy Policy describes how SME-Clutch (“we”, “us”, or “our”) collects, uses, and discloses your personal information when you use our Service. It also explains the choices you have about your information and how to contact us.
1. Information We Collect
We collect the following information when you use the SME-Clutch Service:
- Account Information: When you create an account, we collect your name, email address, and password.
- Usage Data: We may collect data about your use of the Service, such as the features you access, the pages you visit, and the time you spend using the Service.
- Device Information: We may collect information about the device you use to access the Service, such as the device type, operating system, IP address, and browser type.
2. How We Use Your Information
We use the information we collect for the following purposes:
- To provide and maintain the Service.
- To improve the Service
- To personalise your experience with the Service
- To send you important information about the Service, such as updates, new products and security notices
- To comply with legal and regulatory requirements
3. Legal Basis for Processing
We process your personal information based on the following legal grounds:
- Contract: In some cases, we need to process your information to fulfil our contractual obligations to you, such as providing you access to the Service.
- Legitimate Interests: We may also process your information for our legitimate interests, such as improving the Service or sending you important information about the Service. We will only do this when our interests are not overridden by your data protection rights.
- Consent: In some cases, we may ask for your consent to process your information for a specific purpose, such as sending you marketing emails. You can withdraw your consent at any time by contacting us.
4. Data Sharing
We will not share your personal information with third parties without your consent, except in the following cases:
- Service Providers: We may share your information with third-party service providers who help us operate the Service, such as cloud storage providers or payment processors. These service providers are obligated by contract to keep your information confidential and secure.
- Legal Requirements: We may disclose your information if required to do so by law or in the good faith belief that such disclosure is necessary to comply with a court order, subpoena, or other legal process.
5. Data Retention
We will retain your personal information for as long as it is necessary to fulfil the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.
6. Your Rights
Under the General Data Protection Regulation (GDPR), you have certain rights regarding your personal information. These rights include:
- The right to access your personal information.
- The right to rectify inaccurate personal information.
- The right to erasure of your personal information
- The right to restrict the processing of your personal information.
- The right to data portability
- The right to object to the processing of your personal information
You can exercise these rights by contacting us at help@smeclutch.com.
7. Security
We take reasonable steps to protect your personal information from unauthorised access, disclosure, alteration, or destruction. However, no internet transmission or electronic storage is ever completely secure. We cannot guarantee the security of your information.
8. Children’s Privacy
The Service is not intended for children under the age of 18. We do not knowingly collect personal information from children under 18. If you are a parent or guardian and you believe that your child has provided us with personal information, please contact us.
9. Changes to this Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on the Service.
10. Contact Us
If you have any questions about this Privacy Policy, please contact us at help@smeclutch.com.
Store Performance Limited.
Company Registration UK: 11327812
Registered Office 15-17 Eastgate Street, Bury St. Edmunds IP33 1XX United Kingdom